The diagnostic will detect problems and apply a patch if it finds any. The installer will download a diagnostic tool package and the Fixit engine. Once ready, it will ask you to accept the terms and conditions. Visit Microsoft’s official Fixit site and click on the Run button to download the program on your desktop. The optical drive driver is missing or corrupt.Your notebook optical drive is disabled.Install and run this program if any of the following problems occurs: Note: upgrading from a LTS release to a non-LTS release, such as from 12.04 LTS to 13.04, as the OP did, instead of going between LTS releases, carries a higher risk of bugs and associated troubleshooting.Microsoft’s very own software fix allows users to fix CD/DVD drive problems. Look at the screen during boot and it may make a recommendation, or Google it on another machine, referencing your computer brand & model, if you can't figure out the key on your own) and make sure the new SATA port that you just used for the DVD drive is enabled or "on."Īfter this procedure, my DVD drive worked perfectly in the new installation, including being automatically mounted and visible in the desktop environment.
Enter the BIOS setup (usually by tapping F2 or F1 during boot on most PCs.rebooting (don't forget to re-plug in the power cable).physically moving the DVD SATA cable to a different SATA port, preferably with a lower number ( SATA01 in my case), if one is available.shutting down my machine (don't forget to unplug it and then tap the power button once to discharge components, preventing electrostatic shock to yourself and damage to your machine).
After upgrading, it stopped working, and I fixed the problem by:
The DVD SATA cable happened to be connected to the SATA05 port on my motherboard. More detail: I recently upgraded (to 16.04 from 14.04) and faced a similar problem: a previously working DVD drive stopped working. I do not presently know if this is due to Ubuntu not recognizing the device properly due to some bug, or if it's a fault in my motherboard. Physically changing the SATA port on the motherboard to which the DVD drive was connected solved this issue, namely, an Ubuntu release upgrade causing a previously working DVD drive to fail to be recognized in the new installation. In my experience, this was a hardware issue. Although the question is 2 years old at this time, this answer is provided for completeness.
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